BEFORE RETURNING ANY boutique ITEMS PLEASE Email US at email@example.com AND ask for a return authorization number. Please furnish us with customer name and date of purchase. All returns must be prepaid. If the return is our error, we will refund the shipping charges with a valid receipt. Returns that are not our error will be subject to a 20% restocking fee. Any items that are NOT in the original box, damaged or used will NOT be accepted.